Why Payment Failed on Paytm UPI: UPI Risk Policy Explained

 

Issue: When trying to make a payment through Paytm using UPI, you're seeing an error message stating:

"Payment failed as per UPI risk policy to keep your account safe. Do not worry, money has not been deducted."

Possible Causes and Solutions:

1. UPI Risk Policy:

• Reason: Paytm's security measures can flag payments as suspicious, especially if the transaction amount is high, or the recipient is a new beneficiary.

• Solution: Wait for some time and try again. If the transaction involves a high amount, consider reducing the payment amount or splitting it into smaller payments.

1. Account or Transaction Risk:

• Reason: UPI apps block payments if there’s unusual activity, like multiple transactions in a short period or payments to new UPI IDs.

• Solution: Ensure your account is secure. Double-check that there are no discrepancies or recent changes in your UPI ID. Contact Paytm or your bank to clarify and lift any restrictions.

1. Payment to New UPI ID:

• Reason: Transactions to new or recently created UPI IDs might be blocked as part of fraud detection.

• Solution: Try making smaller payments first, or contact Paytm support to unblock the UPI ID.

1. High-Value Transaction:

• Reason: Paytm may restrict payments above a certain amount, especially if they are out of the ordinary for your account.

• Solution: Try splitting the payment into smaller amounts or contact Paytm to request an increase in your transaction limit.

1. Temporary Glitch or Server Issue:

• Reason: Sometimes, Paytm or UPI apps face server issues, causing payments to fail despite having sufficient funds.

• Solution: Wait a few minutes, restart your device, or reinstall the Paytm app, and then try again.

Next Steps:

• Contact Paytm Support: Reach out to customer support and explain the issue. They may provide specific details regarding the blocked payment and help you resolve it.

• Try Alternative Payment Methods: You can also try Google Pay, PhonePe, or another UPI app.

• Check Bank UPI Limits: Contact your bank to ensure there are no restrictions or limits on your UPI account, especially for larger payments.

If the issue persists, it's advisable to work with Paytm or your bank’s support team for resolution.